Frequently Asked Questions
Can't find what you're looking for? Contact Us.

I can't complete the redemption process.

Check you are using the latest version of your browser. If you cannot reach the final page and download your vouchers, please use the contact us form and detail your issues.

I can't download my store card.

Check your computers downloads folder to see if the file is here. Log back into your order via the "Track My Order" page to access your voucher again.

I haven't received my store card email.

Sometimes your email provider will automatically move these messages to your "junk" folder. Please check to see if this is the case.

I can’t open my store card.

Check to ensure that you have a PDF reader installed on your machine.

I selected the wrong store card.

As per the Terms & Conditions vouchers are non-refundable and cannot be exchanged. 

My store card has expired.

All digital store card expiry dates are clearly stated at the time of redemption. We are unable to issue a replacement.

Can I check out without spending all of my order?

No, you will need to use the full amount of your settlement in the one transaction. You do have the option as part of the settlement to redeem up to $100 cash. 

If you have a problem related to redeeming a digital store card

Please contact support via the Contact Us page.

I can not locate the store card that I am after.

If you are not able to find the retailer you are looking for under a specific category, you can click on 'ALL' to search all retailers.

Where do I find the Terms and Conditions of the store card?

The Terms and Conditions are on the digital store card. To read the Terms and Conditions click on view or download the PDF of the digital store card that you have selected.

My issue is not listed.

Please contact support via the Contact Us page.